The way Dr Malik is in practice is excellent. He is not hesitant to ask a parent to let a child advocate for themselves which is key to safeguarding and promoting a child’s power through their voice. He also took time to hold my baby, and just show me his caring nature to children. He was so quick to telephone and book us in. I didn’t feel “fobbed off” with poor advice. He gave us quality medical treatment and medicine.
Thank you!
On another note, the staff here are hit and miss. I have been here 5 years. They’re working and developing the service and some thing’s genuinely aren’t their fault. The whole NHS system is struggling and they’re all working with what they have. Some staff are burnt out, and that doesn’t excuse deliberate neglect (maternity staff, I’m talking to you).
My advice… if you can’t get through the phones, go in. Can’t go in but still important, call 111. Have your whits about you, know your rights, wishes and feelings and voice them. Something doesn’t feel right, get a second opinion.
Faye West
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March 19, 2021
I've recently moved back to the West Midlands and am really impressed with the service I've received so far from this practice. Colleagues on reception are responsive, helpful and clear - both in verbal and written communications - and the two GPs I've spoken to have provided a first class customer service - where you feel listened to, informed and reassured. It feels like a really well-run and caring service - there's a professionalism and warmth that I've experienced in my dealings to date that has made me feel really pleased to have chosen this surgery. So pleased that I've even written a Google review.
Cheryll Styants
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September 14, 2023
I have tried several times to get an appointment and failed. The receptionist explained the appointments were all booked and that I have to ring up in the day. I work in a schoolroom 8-4 That's impossible throughout the day to do. I went in today as I kind of need to see a doctor as something happened several times which has scared me. I was told by the receptionist the doctor was going to be a long time with a patient. Im sure i actually saw him leave. The waiting room had rows and rows of empty seats. There was just me. In the end she told me to see a pharmacist! I'm not going in for a cold or a rash or some other minor illness, my ailment could potentionally be quite serious. I couldn't quite believe my ears. Please don't use this surgery. They may have a new look but it's all aesthetics. They are terrible!
Owais Naveed
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October 22, 2020
Basically you can’t get worst level of service than they provide.
I am currently in process of complaint and really would request the GP surgery to be banned. They have no standard and no care for patients. Absolutely no care for patients.
The receptionists are from some other world, they have so much attitude for no good reason.
They treat people like animals and feel they are justified to do whatever they like.
This practice especially reception staff has used Covid as an excuse to reduce their work. They don’t interact even at 50 meters forget about 2 meter.
Avoid them at all cost and make sure to make complaints externally every time.
Jackie Jones
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September 19, 2023
The parking on the pavement outside this surgery is disgusting, no one can walk past safely without stepping into the road. My sister uses a mobility scooter and can't get past , something needs sorting out . It has been reported to the council and the police now .
The way Dr Malik is in practice is excellent. He is not hesitant to ask a parent to let a child advocate for themselves which is key to safeguarding and promoting a child’s power through their voice. He also took time to hold my baby, and just show me his caring nature to children. He was so quick to telephone and book us in. I didn’t feel “fobbed off” with poor advice. He gave us quality medical treatment and medicine. Thank you! On another note, the staff here are hit and miss. I have been here 5 years. They’re working and developing the service and some thing’s genuinely aren’t their fault. The whole NHS system is struggling and they’re all working with what they have. Some staff are burnt out, and that doesn’t excuse deliberate neglect (maternity staff, I’m talking to you). My advice… if you can’t get through the phones, go in. Can’t go in but still important, call 111. Have your whits about you, know your rights, wishes and feelings and voice them. Something doesn’t feel right, get a second opinion.
I've recently moved back to the West Midlands and am really impressed with the service I've received so far from this practice. Colleagues on reception are responsive, helpful and clear - both in verbal and written communications - and the two GPs I've spoken to have provided a first class customer service - where you feel listened to, informed and reassured. It feels like a really well-run and caring service - there's a professionalism and warmth that I've experienced in my dealings to date that has made me feel really pleased to have chosen this surgery. So pleased that I've even written a Google review.
I have tried several times to get an appointment and failed. The receptionist explained the appointments were all booked and that I have to ring up in the day. I work in a schoolroom 8-4 That's impossible throughout the day to do. I went in today as I kind of need to see a doctor as something happened several times which has scared me. I was told by the receptionist the doctor was going to be a long time with a patient. Im sure i actually saw him leave. The waiting room had rows and rows of empty seats. There was just me. In the end she told me to see a pharmacist! I'm not going in for a cold or a rash or some other minor illness, my ailment could potentionally be quite serious. I couldn't quite believe my ears. Please don't use this surgery. They may have a new look but it's all aesthetics. They are terrible!
Basically you can’t get worst level of service than they provide. I am currently in process of complaint and really would request the GP surgery to be banned. They have no standard and no care for patients. Absolutely no care for patients. The receptionists are from some other world, they have so much attitude for no good reason. They treat people like animals and feel they are justified to do whatever they like. This practice especially reception staff has used Covid as an excuse to reduce their work. They don’t interact even at 50 meters forget about 2 meter. Avoid them at all cost and make sure to make complaints externally every time.
The parking on the pavement outside this surgery is disgusting, no one can walk past safely without stepping into the road. My sister uses a mobility scooter and can't get past , something needs sorting out . It has been reported to the council and the police now .