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Since the new reception manager started, the level of care and organisation has noticeably declined. Communication is poor, concerns aren’t followed up, and there’s a general lack of empathy. It’s disappointing as the service used to be excellent.
Excellent Doctor Surgery and the receptionist are always so polite very lucky to come under the B93 postcode
As a family we have been registered with Arden Medical Centre since it was founded in 1999. The Doctors may have changed but the service given is has remained of the highest standard. Without doubt AMC is the best surgery in the area by a long long way. A fantastic team of caring professionals and staff giving a wonderful service to a community.
Arden medical centre in Knowle Solihull is the most efficient, caring Practice that we are lucky to be patients of. The service I have received has been amazing. The staff from Reception to the wonderful Doctors and nurses amazing Thankyou all.!
I have always had exceptional service from Arden Medical Centre. Even throughout the COVID-19 pandemic, I have been able to speak to my GP when needed, have blood tests as required, and they even diagnosed a painful skin condition remotely which allowed me to access treatment. The staff are wonderful and friendly. The doctors and nurses give patients all the time they need - I have never felt rushed. I hope it remains as it is - independent and providing consistent, gold-standard care in the community.