Whenever I have gone through patches system, I've had a phone call from triage offering me an appointment either face to face or by phone. Depending on the urgency I have had a face to face on the day, or for non urgent 3 weeks. Today I had a phone call appointment to review my meds. I received this no problem. I always find the receptionists helpful and polite
Chris Faulkner
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July 20, 2026
Our entire family have been patients at this surgery for over 30 years, however we are now considering finding a new doctors. Upon retirement of many of the wonderful "old school" original doctors and subsequent takeover by GPS, this Meadowside surgery has gone totally downhill. Our issues include a new and shambolic Ai booking system, phone call wait times in excess of 40 mins, also regular mistakes issuing medicines not requested on monthly prescription repeats and missing items needed. Our most recent annoyance being that of a scheduled very important new medicine review phone call on Friday 17th July from Sister Marian Davies. Waited in all day by mobiles and landmine, and guess what ? no phone call. Living local and to avoid having to wait hours on phone to ask why ? we went to the surgery and the receptionist said, she's not in today ! We also had to arrange an emergency call from a out of hours doctor to issue a repeat prescription of this important item due to no phone call earlier that was shown as scheduled on GPS's own patient portal. Gross incompetence ! we've lost all faith in any future dealings with GPS Meadowside, useless ! the stress of GPS will make you ill. 😡.
Mark Brady
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October 10, 2026
I had a blood test, although i wasn't able to put my concerns across, the lady explained how I could fill in a form so I could see test results online, I've been a patient since 2000 and this is the first time I've had useful information
Carl
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October 16, 2026
Dr Smith was excellent throughout and completed the procedure effortlessly, plus great expectation management.
Andrew Venard-Smart
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October 31, 2025
I've not had to visit the doctors for 10 years so not familiar with the booking procedure. The information on your website led me to believe I had to book an appointment online, which I did. Later that day I received two calls from the surgery within the space of an hour, but I was in a lecture with uni so had to have my phone switched off. The 2nd time you called, you left a message to say that since I'd not answered the call, my appointment has been cancelled and that I'd need to go back and fill in another form.
Who is creating these restrictive, infuriating systems and why?
Annoyed, I decided to call which wasn't much better. I was asked; "why have I written so much on the form" and "why was it so detailed" I'd literally written one short paragraph, shorter than this review. Shockingly bad.
Whenever I have gone through patches system, I've had a phone call from triage offering me an appointment either face to face or by phone. Depending on the urgency I have had a face to face on the day, or for non urgent 3 weeks. Today I had a phone call appointment to review my meds. I received this no problem. I always find the receptionists helpful and polite
Our entire family have been patients at this surgery for over 30 years, however we are now considering finding a new doctors. Upon retirement of many of the wonderful "old school" original doctors and subsequent takeover by GPS, this Meadowside surgery has gone totally downhill. Our issues include a new and shambolic Ai booking system, phone call wait times in excess of 40 mins, also regular mistakes issuing medicines not requested on monthly prescription repeats and missing items needed. Our most recent annoyance being that of a scheduled very important new medicine review phone call on Friday 17th July from Sister Marian Davies. Waited in all day by mobiles and landmine, and guess what ? no phone call. Living local and to avoid having to wait hours on phone to ask why ? we went to the surgery and the receptionist said, she's not in today ! We also had to arrange an emergency call from a out of hours doctor to issue a repeat prescription of this important item due to no phone call earlier that was shown as scheduled on GPS's own patient portal. Gross incompetence ! we've lost all faith in any future dealings with GPS Meadowside, useless ! the stress of GPS will make you ill. 😡.
I had a blood test, although i wasn't able to put my concerns across, the lady explained how I could fill in a form so I could see test results online, I've been a patient since 2000 and this is the first time I've had useful information
Dr Smith was excellent throughout and completed the procedure effortlessly, plus great expectation management.
I've not had to visit the doctors for 10 years so not familiar with the booking procedure. The information on your website led me to believe I had to book an appointment online, which I did. Later that day I received two calls from the surgery within the space of an hour, but I was in a lecture with uni so had to have my phone switched off. The 2nd time you called, you left a message to say that since I'd not answered the call, my appointment has been cancelled and that I'd need to go back and fill in another form. Who is creating these restrictive, infuriating systems and why? Annoyed, I decided to call which wasn't much better. I was asked; "why have I written so much on the form" and "why was it so detailed" I'd literally written one short paragraph, shorter than this review. Shockingly bad.