We have many years experience in web design, build and planning. Your website will be designed with your company in mind, around your requirements.
Fully responsive sites, built from a mobile-first perspective, with packages to suit every budget.
Read More
I submitted an online request for an appointment but did not receive any response from the surgery. I then visited in person, and a receptionist kindly booked me in for the following Thursday. On Wednesday, I returned to the surgery to hand in my printed blood pressure readings and confirmed with reception that my appointment was scheduled for the next day. However, when I attended on Thursday after waiting for half a day, I was informed that my appointment was actually booked for the following Thursday. This was extremely disappointing and frustrating, as I had been given incorrect information multiple times. Additionally, I booked an online appointment for my daughter two weeks ago and have still not received any response. While I appreciate that one staff member Thursday, when I called in was very kind and helpful in arranging an appointment for me on Saturday, the repeated provision of incorrect information by other reception staff is concerning. This is a matter of people’s health and should be treated with the utmost seriousness. It is essential that reception staff are properly trained and provide accurate information, or that appropriate changes are made to ensure a professional and reliable service.
My wife has attended this surgery for blood tests on several occasions, most recently on 11/02. On that visit, the staff member carrying out the tests arrived late, and she is still waiting for her results. When we contact the surgery for an update, the staff are dismissive and unable to provide any meaningful follow‑up. This is not the first time her blood test results have been delayed—on previous occasions, important symptoms were missed, resulting in medication being prescribed much later than it should have been. In addition, our infant child was due to receive her first set of vaccinations during Christmas week. These were already overdue, yet the appointment was cancelled at short notice. This has added further unnecessary delay to essential healthcare for our child.
Dr Syed is a great GP. Easy to talk to, knowledgable and takes a real interest in his patients (he's also an expert on the treatment/rehab of joint/tendon and muscular issues!).
I’ve personally received good care and support before, during and after surgery or any other reason for making an appointment. The physio care I received was the best and also from the nursing team that work here. I have to add, I’ve just had a blood test done by Rav who was very caring, checked if I was ok while doing it, and I never had a bruise following. He was excellent! Update….Shame after I’ve always received help from professional caring staff that today 4th Nov 25, trying to get some support on my medication dosage to be seen by a doctor, I was spoken to quite rudely by the receptionist who ended the call with “I’ve booked you to see the locum doctor at 11am goodbye” and put the phone down on me. I’ve never been treated in such a way by anyone else. More training is needed on how to speak to people when they are only trying to get help and definitely compassion or empathy to understand how worried people can be when needing support. I’m not stupid, I know all about the online booking system but on using it when it first started, I’ve never received an appointment!!! The system failed me and I was in severe pain!!
9.00 telephone appointment with sago,called them at 9.30 has no call received to be told doctor not in & maybe stuck in traffic.called again at 10am doctor now there & will call,still no call,called again at 10.30 to be told by Julia on reception that doctor has been calling mobile & land line but nobody answering,I told neither phones have rung so either you or the doctor are not been truthful. Asked for new appointment to be told it has to be done online. Also on line complaint forms have been suspended on the website,wonder why. This appointment was for my partner at 9.00am 3rd October On her nhs app they have stated that calls were unanswered. This was the marston green surgery.