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Firstly, I would like to say a huge thank you to Dr Sharadah. She is truly amazing. From my mum’s initial consultation right through to her treatment, she has been so kind, patient, and caring. She explains everything in perfect detail and never minds answering questions more than once, no matter how many times we need reassurance. Dr Sharadah removed my mum’s old veneers and fitted temporary ones until her permanent veneers were ready. Throughout the entire process, she made my mum, who is naturally a very nervous and anxious person, feel completely at ease and helped build a great level of trust. I honestly cannot thank you enough for your kindness, professionalism, and the wonderful care you provided. You are exceptional at what you do, and I hope you continue making such a positive difference in so many people’s lives. Thank you so much,
The whole team is extremely professional and welcoming. I feel very supported as a nervous customer. Every appointment is on time and not rushed. I felt that I was treated with respect and able to make informed choices of my future treatments.
I had a check up today with Yousuf, who was exceptionally professional, warm and welcoming. He is always mindful that I am a nervous patient and consistently puts me at ease, for which I am very grateful. The reception team were equally friendly and helpful, making the overall experience positive and reassuring :)
The staff at Bupa Dental Care are professional, informative, friendly and always happy. The dentists always ask if you have any concerns before checking your teeth. They talk you through each procedure which puts you at ease. I always leave with a smile and extra clean teeth. 😁
I was referred to this dentist by 111 after suffering with severe toothache for days. I was told by 111, and again when the dentist called me that morning, that the appointment would be covered by the NHS. I attended my 4pm appointment hoping to finally get some relief from the pain. From the moment I arrived, the experience was extremely disappointing. The surgery was upstairs, and after walking up the stairs I was short of breath. As soon as the dentist noticed this — and saw the medication I am on and that I have a disability — her attitude completely changed. She became rude, dismissive, and spoke to me in a very abrupt manner. During the examination, I clearly told her which teeth were hurting, especially when she touched them. Instead of listening, she snapped at me, saying, “Why are you not telling me what hurts?” I was telling her, but it felt like she was not listening at all. Her tone was unprofessional and lacked compassion. Despite explaining that I am in significant pain and cannot keep suffering like this, she refused to remove the two teeth causing the issue. Instead, she prescribed antibiotics and told me to take pain medication that I am allergic to — something I had clearly written on their medical form beforehand. I also verbally told her I am allergic to it, yet she showed no concern. To make matters worse, while I was at the pharmacy collecting the antibiotics, the dentist called me demanding payment. I explained that I had been told by 111 and by their own phone call earlier that day that this appointment would be covered by the NHS. The woman on the phone became rude and began speaking to me as if bailiffs would be involved. I became extremely upset and frustrated. I contacted 111 again, and they confirmed that I should not need to pay. However, I was told that if the dentist continues to demand payment and threatens further action, I may have to pay to avoid it going to court. This has caused me significant stress on top of already being in severe pain. I am still in a lot of pain, very upset, and deeply disappointed by how I was treated. As someone with a disability and ongoing health issues, I expected basic respect, understanding, and care. Instead, I was met with rudeness, dismissal, and unnecessary intimidation. I would not recommend this dentist, especially to anyone who is vulnerable or already in distress