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I had such a lovely experience at the dental practise today, the 3 ladies on reception kaysha, sharna and Naz were so lovely and welcoming and the experience I had with my dentist honestly she made me feel so comfortable as I'm usually very anxious I would recommend this to all of my family member because honestly the people that I met today really made me feel happy and comfortable around them. The lovely supervisor kaysha , was very supportive to the situation and handled my concerns in a professional manor. The receptionist naz was very kind a soft over the phone explaining everything to me very clearly and informatively and when I came to my appointment sharna was very warm and welcoming assisting me and guiding me to my appointment. Overall it's a superb new team at bhandals dental practise.
I came to the dental surgery as a new patient and I was greeted by reception staff who took payment first. I then saw the dentist Fatima. She was excellent, quick, efficient and friendly. The staff were direct and transparent about pricing and Fatima fixed th chip in my tooth was fixed like it wasn't never there. Fatima also went through my medical history with me and gave me some good advice to follow and was very through with her service. I left feeling happy and pleased with the service.
I have seen Dr fatima today and I was amazed by the care, empathy and professionalism she had shown to me. Her assistant was also very caring and respectful. It would be unfair if i don't mention the help I have received from the reception staff, particularly from shahana(forgive me if I spelt it wrong) who was really caring and helpful. Shahana was very respectful too. This is my very first appointment at this practice and I have a very positive impression about it. Thank you again.
Welcomed at reception, checked in, filled my form out upstairs. Pleasantly greeted by the dental assistant, saw Dr Moiz who always explains what he is going to do. Had my check up and went back to reception to pay, a different lady this time, I asked for a printed receipt which she duly gave me. Overall a good experience.
Probably the worst experience I’ve ever had at a dentist. The gentleman I normally see is always very good, so I was disappointed that I saw someone different this time. Unfortunately, I left feeling that the appointment was very rushed. No X-rays were taken, my gums weren’t checked, and I was given what felt like a very quick 30-second clean, which was also quite painful. There was no conversation or feedback about my oral hygiene — nothing along the lines of whether I was cleaning my teeth well or whether there were any areas I needed to focus on. I came out of the appointment with sore gums and feeling quite disappointed with the overall experience. I understand that appointments can be busy, but I expected a much more thorough examination and cleaning. I have always had a good experience with the dentist I normally see, which makes this experience particularly disappointing. Really not impressed at all.