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This surgery has changed beyond recognition sadly from having fantastic doctors when i joined- every one of them was outstanding:- Dr Edwards, Dr Machin, Dr Kavi, Dr Evans, and all those at this teaching practice. However after they all retired post pandemic, I have only ever seen locums and no continuity of care. I rarely go now as I don’t see any point going to be told you look healthy!! This after feeling poorly for many weeks and having several health conditions with no regular follow ups or anything. Getting older isn’t good at the best of times but to be judged because I’m not overweight, non smoker or drinker is beyond me. My dad’s incurable cancer was undiagnosed many years ago by another local surgery as was my mom’s heart attack because both were slim and “healthy” Sad that this surgery isn’t a patch on how it once was when I first joined and was taken seriously then referred to a cardiologist specialist who diagnosed my conditions. I will lifelong be grateful to Dr Kavi and to Dr Edwards for referring my aunt and catching her cancer very early and also for walking to another elderly aunt’s in snow and ice when I was concerned about her breathing. He kept her going into her 90s and was so good caring for her and my dear mom’s palliative care. Doctors like these are a rarity today sadly. Receptionists are still good but previous retirees were something special.
Absolute disgrace this doctors practice is. Grandson had blood test and 2weeks later nothing back from GP. So parent called today for results to be told there was problem with them and need to see GP asked for appointment receptionist replied have to call at 8. Just awful response and the receptionist informed when questioned, why has no one been in touch to inform this the reply was, we are too busy. Excuse me where is the duty of care here. Someone needs to take owness of this as working on dangerous level if they cannot cope. Await a responce
Excellent GP. They really care, from the Dr’s themselves all the way to the reception staff, everyone of those people care. I’ve recently had to book a medication review and the receptionist tried her best to combine two appointments together make my life easier. I didn’t ask for that, she did it because she cared. Please don’t change Church Rd Surgery, there aren’t many GP’s like you left!
Impossible to get into the surgery. As a working professional, when I’m off work I need to see a medical professional that day, to approve my absence and get the medicines and advise on my sickness that I need that day, instead they offer you an app 2-5 days later despite having called at 8 as their procedure states. I have, on one occasion actually drove to the surgery at 8:15 whilst on hold and watched them ignoring the phone too, on this occasion multiple patients had also drove there and witnessed them ignoring phones through the glass doors and window straight into reception. We wonder why A&E is over run? THIS IS WHY
Surgery does not work for working professionals all there appointments are released 8am in the morning and if you call at 8.03am your 30 in the queue. So basically you have to take a day off work so you might have a chance off an appointment. Other surgeries have a booking system online so much easier. I suspect they dont want too many people booking in. I hope this surgery isn't taking on more patients as it can fill the damands of its current cohort. Basically if your unemployed or retired this surgery works for you.