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I had an appointment at this Medical Centre this morning. I was seen promptly. The lady on Reception was extremely helpful with advice regarding vaccines for overseas travel and sent me a link to complete a form requesting a Drs appointment. I received a response and advice within the hour.
Woke up to travel 45 mins to my mums to call the drs at 8am to help her get a much needed appointment. It’s now 8.15am and I have been calling back on repeat. They won’t even put you into a Que to wait to speak to someone .. the phone simply says lines are busy and hangs up. Extremely poor care and service. Update: I eventually got through at 9.06am (it stopped hanging up on me at about 9.45am) and was told there was no appointments. I started at 8.01am .. how DOES one speak to a doctor in England nowadays?
Have a few problems now can't get through on phone, don't have time sitting on phone all day. Have now tried to use this NHS online form keep having problems. Just switched off when typing info into it. Waiting 6 months for arm injury on waiting list as hospital medic said I couldn't be seen by doctor. Might as well wait until September till appointment at QE hospital. After months of waiting then will be told nothing can be done.was better service when just going to your own local GP before joining with Solihull healthcare partnership.
I’m leaving this practice today. This is one of the worst GP practice. SHP is really rubbish, can’t get appointments, have to wait for a month for an urgent appointment. Receptionists are useless. GP don’t seem to care. I wish I could rate it 0
It’s very difficult to get an appointment here. You need to wait on the phone for an hour to get through and they are always at full capacity. I got an appointment through the app somehow which turned out to be some system glitch as I was told, as this surgery does not have such option. This was later cancelled just before the appointment. I had to finally walk over there and I booked an appointment in 3 weeks time. I wanted to book another appointment for an ongoing condition. The lady at the reception said someone will call me about this and no one did. On the line, you cannot book this as it immediately disconnects you when you choose option for ongoing conditions. There’s something terribly wrong with how this place operates. I’ve lived in two other areas of Birmingham before and there were never such problems with the GP surgeries there.