I attended this morning regarding my granddaughter .
We had gone through 111 and were asked to attend to see the pharmacist at dorridge.
Staff at pharmacy I spoke to did not have good customer service skills!
Pharmacist was lovely, but said it was inappropriate referral and needed to see GP.
Went to knowle surgery and was met by a very understanding and empathetic receptionist ( who usually works in admin at the rear of reception)
Unfortunately I did not get her name only that she finished at 1300 today !
She was so kind and professional and documented everything resulting in a phone call for a face to face appt this afternoon at one of the practices local .
Thank you very much and your attitude and kindness was very much appreciated.
Bryn Richards
-
October 15, 2025
Trying to get an appointment has always been needlessly difficult, I have been at the practice for the last couple of years and am not sure why I have bothered, and thus intend to move elsewhere.
I'd advise anyone looking for a practice to avoid Knowle Surgery and GPS healthcare in general if you want a real GP practise that doesn't make you jump through loops on various strange booking/request platforms just to get a phone appointment, shambles.
Caitlin Iles
-
August 19, 2025
This place deserves 0 stars and I will be making a formal complaint about them. Impossible to get an appointment and my elderly relatives have suffered nothing but stress due to the lack of care from this practice. To top everything off they have lost an important letter from the hospital which required a counter signature from the doctor.
They don’t care and they haven’t offered a resolution and have left a grieving family in limbo for weeks. So unacceptable and I pity anyone who has an urgent issue and needs to be seen here, I have heard nothing but bad things about this place.
Sue McGrath
-
June 20, 2025
How fortunate we are to have Dr Shaquille in Knowle. I have had 2 appointments with him he was polite, and professional. He very quickly diagnosed my potentially dangerous problem he was calm and reassuring and referred me quickly to the hospital. On my follow-up today he explained the outcome answering my questions fully. I left today understanding the way forward and feeling very comfortable.
Dan O'Donovan
-
February 20, 2025
It can be hard to get an appointment, and you are unlikely to see the same doctor twice in a row (unless you ask), but the quality of care is very good, and all the staff are of high quality. Always be nice to the person at reception, they can have a difficult job to do, and though you may think your problem is in great need of urgent attention, they probably have to filter through worse than you.
I attended this morning regarding my granddaughter . We had gone through 111 and were asked to attend to see the pharmacist at dorridge. Staff at pharmacy I spoke to did not have good customer service skills! Pharmacist was lovely, but said it was inappropriate referral and needed to see GP. Went to knowle surgery and was met by a very understanding and empathetic receptionist ( who usually works in admin at the rear of reception) Unfortunately I did not get her name only that she finished at 1300 today ! She was so kind and professional and documented everything resulting in a phone call for a face to face appt this afternoon at one of the practices local . Thank you very much and your attitude and kindness was very much appreciated.
Trying to get an appointment has always been needlessly difficult, I have been at the practice for the last couple of years and am not sure why I have bothered, and thus intend to move elsewhere. I'd advise anyone looking for a practice to avoid Knowle Surgery and GPS healthcare in general if you want a real GP practise that doesn't make you jump through loops on various strange booking/request platforms just to get a phone appointment, shambles.
This place deserves 0 stars and I will be making a formal complaint about them. Impossible to get an appointment and my elderly relatives have suffered nothing but stress due to the lack of care from this practice. To top everything off they have lost an important letter from the hospital which required a counter signature from the doctor. They don’t care and they haven’t offered a resolution and have left a grieving family in limbo for weeks. So unacceptable and I pity anyone who has an urgent issue and needs to be seen here, I have heard nothing but bad things about this place.
How fortunate we are to have Dr Shaquille in Knowle. I have had 2 appointments with him he was polite, and professional. He very quickly diagnosed my potentially dangerous problem he was calm and reassuring and referred me quickly to the hospital. On my follow-up today he explained the outcome answering my questions fully. I left today understanding the way forward and feeling very comfortable.
It can be hard to get an appointment, and you are unlikely to see the same doctor twice in a row (unless you ask), but the quality of care is very good, and all the staff are of high quality. Always be nice to the person at reception, they can have a difficult job to do, and though you may think your problem is in great need of urgent attention, they probably have to filter through worse than you.