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I don’t need to use the surgery often & I know there have been issues with appointments. Since the new system has been introduced - yes you do need to go online to provide details so may be a challenge for some. I got a call back within hours and offered an appointment the same day after following the process. I was seen by a doctor at another surgery which was was fine with me. We also had to arrange travel vaccinations which were a bit last minute but again we were offered appointments in good time. Thank you to the helpful receptionist who spoke to one of the nurses on our behalf. I hope this reflects the general Improvements that everyone receives. Everyone is quick to moan and slow to leave positive feedback
Unfortunately, a critical error had been made on my prescription: the dosage had accidentally been omitted, making it impossible for the pharmacy to dispense the medication. As soon as I was alerted to the issue, I went to Monkspath Surgery to see whether it could be resolved. Akeem could clearly see how upset and distressed I was, particularly as I was due to go away and needed the prescription urgently. He remained calm, kind and extremely helpful throughout, advising me on how best to address the situation. He also made every effort to ensure that an urgent message was passed to the appropriate consultant. Thank you, Akeem. I am exceedingly grateful for your assistance and support.
A shame we can't give zero stars. I feel so bad for Solihull residents. Patient care is awful, diagnosis is mostly wrong, never see the same doctor, staff attitude, and they won't listen if you question them. My medical file proves how wrong they have been, but they won't own up to that or fix the mistakes. They will ignore you if you question diagnosis, and definitely don't have blood tests here, they won't discuss results properly with you, and they won't wash hands or use gloves when taking blood. SHP is failing big time. Think all that's left to do is report to ICB and PHSO, and find a new GP practice to register with outside of Solihull catchment area. Should be ashamed of yourselves.
We used the new triage system for my wife, we had a call within 30 minutes and an appointment the following day. My wife saw Dr Beverley Dickinson who was excellent, very thorough, listened attentively and was very efficient in arranging necessary x rays and tests, all of which were booked in the following 7 days and a follow up appointment with Dr Dickinson to discuss results shortly after that. Absolutely perfect service provided by SHP and the newly launched triage system but in particular by Dr Dickinson who was brilliant throughout. Thank you.
I think the reception area needs to be a bit more private. The fact that everybody in the waiting room can hear your conversation.