Very disappointing experience at a private event on 13 March, and even more concerning that I’ve had no response after raising this directly.
I was charged £19.90 for a pint and a pink gin and tonic, with no price given before being asked to tap my card. When I queried this, I was told I had been served a double gin — something I did not ask for. The response from staff was dismissive and sarcastic (“you didn’t ask for a single either”), followed by being told doubles are served as standard.
This raises a serious concern. Under UK weights and measures and licensing requirements, customers should be clearly informed of the measure being served (e.g. single or double) at the point of sale. Serving doubles without explicitly confirming this with the customer, and then charging accordingly, is not acceptable.
The explanation given also does not reflect the menu, which clearly lists both single and double measures.
Service on the night was also extremely poor, with waits of around 30 minutes at the bar and clear understaffing. Several guests have since said they were unaware they were being served doubles, which raises further concern and explains why some people became intoxicated much quicker than expected.
I have already submitted a formal complaint and have received no response. I would now like the owner or management to address:
Why drink measures are not being clearly communicated at the point of sale
Why staff responded in such an unprofessional manner
What steps are being taken to ensure compliance with licensing and consumer protection requirements
If this matter is not resolved, I will be considering escalating it to Trading Standards and the local licensing authority.
I expect a prompt response.
Danny Wicks
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February 27, 2026
Very over priced and slow. My wife ordered a large round of drinks at last orders. She was provided with a tray that was too small. And when some tipped, the girl behind the bar refused to replace (at our cost). She was abrupt and arrogant and was unable to realise we wasn't asking for an extra round after last orders and couldn't see the benefit to the business of extra money in the till.
R A
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March 02, 2026
Dirty glassware, terrible pizza, friendly staff.
Came here to watch the rugby and ordered a stout and pizza. The first one came in a dirty glass and I returned it. The second and third glass that the barman produced were also dirty, which he realised himself, so I gave up and just ate the pizza.
In fairness the barman came back with a pint in a glass that he had washed himself and it was fine.
Pizza is not good.
Barman was very friendly and pleasant.
Natasha Cannell
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March 04, 2026
Service is always lovely and efficient. Pizzas are stone baked are always delicious. The quiz nights are always good fun and worth making the trip.
Nobuto Kinoshita
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March 04, 2026
I look forward to coming to Quiz Night every week! Lucy's my favourite quiz host! Dave's character is absolutely brilliant too!
Very disappointing experience at a private event on 13 March, and even more concerning that I’ve had no response after raising this directly. I was charged £19.90 for a pint and a pink gin and tonic, with no price given before being asked to tap my card. When I queried this, I was told I had been served a double gin — something I did not ask for. The response from staff was dismissive and sarcastic (“you didn’t ask for a single either”), followed by being told doubles are served as standard. This raises a serious concern. Under UK weights and measures and licensing requirements, customers should be clearly informed of the measure being served (e.g. single or double) at the point of sale. Serving doubles without explicitly confirming this with the customer, and then charging accordingly, is not acceptable. The explanation given also does not reflect the menu, which clearly lists both single and double measures. Service on the night was also extremely poor, with waits of around 30 minutes at the bar and clear understaffing. Several guests have since said they were unaware they were being served doubles, which raises further concern and explains why some people became intoxicated much quicker than expected. I have already submitted a formal complaint and have received no response. I would now like the owner or management to address: Why drink measures are not being clearly communicated at the point of sale Why staff responded in such an unprofessional manner What steps are being taken to ensure compliance with licensing and consumer protection requirements If this matter is not resolved, I will be considering escalating it to Trading Standards and the local licensing authority. I expect a prompt response.
Very over priced and slow. My wife ordered a large round of drinks at last orders. She was provided with a tray that was too small. And when some tipped, the girl behind the bar refused to replace (at our cost). She was abrupt and arrogant and was unable to realise we wasn't asking for an extra round after last orders and couldn't see the benefit to the business of extra money in the till.
Dirty glassware, terrible pizza, friendly staff. Came here to watch the rugby and ordered a stout and pizza. The first one came in a dirty glass and I returned it. The second and third glass that the barman produced were also dirty, which he realised himself, so I gave up and just ate the pizza. In fairness the barman came back with a pint in a glass that he had washed himself and it was fine. Pizza is not good. Barman was very friendly and pleasant.
Service is always lovely and efficient. Pizzas are stone baked are always delicious. The quiz nights are always good fun and worth making the trip.
I look forward to coming to Quiz Night every week! Lucy's my favourite quiz host! Dave's character is absolutely brilliant too!