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Absolutely awful service. I have been waiting for a GP referral to see a specialist consultant and it is taking an unreasonably long time just to receive any update. In addition, the lady I spoke to on the phone, Ghazala, was extremely rude and unhelpful. The level of customer service was unacceptable and lacked professionalism. As a publicly funded service supported by taxpayers' money, patients should be treated with respect and receive timely communication regarding their care. My experience so far has been very disappointing.
It was sad to read all the poor reviews, as my recent experience was excellent. I recently had to sort out some misinformation between the Urgent Treatment Centre, a paramedic report, and my GP surgery due to a misunderstanding the wrong information was sent to me regarding my treatment. Yesterday, I spoke to Shelley on reception, who was incredibly helpful and took the time to investigate what had happened and asked me to call the next day. When I followed up today, she filled out the necessary forms on my behalf as I provided the information and assured me someone would be in touch. True to her word, a lady named Lisa called me within an hour, and I was able to attend a doctor's appointment this morning where a clear course of action was agreed. This was excellent, 5-star service!
I phoned up at 8 am and was told all appointments are at full capacity. what! After just 120 seconds, this place needs looking into. It used to be really good, but not anymore
Called in today and was greeted by a very busy chap called Ferris. He assisted me to navigate the process on my phone to get an appointment arranged. Amazing surprise as later same day received a call from a Grove Road Doctor Kotechi who has prescribed me with 2 lots of medication after a good chat regarding the issue. Thanks to both of you !
I saw a male Asian DR ALI at this practice yesterday. He should be removed from practicing Medicine as a so called doctor. He basically ignored my symptoms and requests, and then tried to distribute a falsified medical record to defame and spread false information about me for some unknown reason. STAY AWAY FROM THIS UNPROFESSIONAL AND EVIL PLACE. The last time they apologised to me they gave me an appointment early on a Sunday morning, when I got there it was closed!!! Report these malicious, defamatory doctors to all the authorities!! They are here to provide a service not cause us harm!!