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Absolutely horrendous experience at this surgery. The older Indian lady on reception was extremely rude and dismissive from the moment we arrived — no smile, muttering under her breath, and speaking disrespectfully to my child, who has Down syndrome. When I calmly asked whether my name had been called, she began shouting at me in front of the waiting room. This completely unacceptable behaviour caused my child significant distress and left them in tears. There is no excuse for treating any patient this way, especially a vulnerable child. Having since read other reviews, it appears this individual’s behaviour is a common theme. As a result of this experience, I have de-registered from the practice and will be reporting this incident to the CQC . I would strongly advise caution to anyone attending this surgery, particularly families with children or additional needs.
I discovered that the surgery had changed it's e-mail address, so popped in to obtain the new one to request further meds. The receptionist, KATE, was on point. She smiled, listened, wrote the new e-mail down and then politely offered to place my order. Taken aback, l accepted her offer and gratefully thanked her. Customer Service at the highest level . Thank you Kate.
I've read a lot of these reviews and wondered if they were talking about the same surgery? I've suffered with ill health for the first time in my life over the last 6/7 months and Tanworth Lane have been fantastic! I've used the Blinx system to ask for an urgent appointment and not once have I not had an appointment the same day. Repeat medication is easy, I use Systmonline and have never had an issue with it being issued promptly and the pharmacy next door deliver, free of charge. The Reception staff I've found to be professional and pleasant. No, I've never seen the same GP twice, but all have been up to speed on what my ongoing issue is and they have gone out of their way to help me. It's just my own experience - I moved doctors after being with my last one for over 45 years who were amazing, when I moved to this area - it's always a risk, but I'm more than satisfied with the service I've received from Tanworth Lane.
Awful system and service and terrible communication from staff. Very rare you'll find a good doctor here and when you do, make sure you request them every time. This surgery is a far cry from what it once was before GPS Healthcare.
Dr. Zeenat Hamid was great help very professional and most helpful. Showed immense expertise and experience in the field. Made me really welcome and showed interest in my well being. It was great experience for me and I am very happy with her help.