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Always a great service considering how busy the practice is. Appoint arranged to suit me schedule was seen (a minute early!) Referred for further tests that are to take place with a week of my GP appointment couldn't fault the practice
I discovered that the surgery had changed it's e-mail address, so popped in to obtain the new one to request further meds. The receptionist, KATE, was on point. She smiled, listened, wrote the new e-mail down and then politely offered to place my order. Taken aback, l accepted her offer and gratefully thanked her. Customer Service at the highest level . Thank you Kate.
Absolutely horrendous experience at this surgery. The older Indian lady on reception was extremely rude and dismissive from the moment we arrived — no smile, muttering under her breath, and speaking disrespectfully to my child, who has Down syndrome. When I calmly asked whether my name had been called, she began shouting at me in front of the waiting room. This completely unacceptable behaviour caused my child significant distress and left them in tears. There is no excuse for treating any patient this way, especially a vulnerable child. Having since read other reviews, it appears this individual’s behaviour is a common theme. As a result of this experience, I have de-registered from the practice and will be reporting this incident to the CQC . I would strongly advise caution to anyone attending this surgery, particularly families with children or additional needs.
Didn’t have to wait long for my appointment and the nurse I saw was really friendly and very professional. I didn’t feel rushed and I did feel listened to.
Awful system and service and terrible communication from staff. Very rare you'll find a good doctor here and when you do, make sure you request them every time. This surgery is a far cry from what it once was before GPS Healthcare.