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Our experience with Victoria Road GP Surgery has been extremely disappointing and unacceptable. We registered at the beginning of October and clearly informed them that my wife is pregnant. Despite this, they delayed booking her in and failed to provide timely care. They assigned her a midwife who, shockingly, has been on sick leave since the very first day. It has now been over two months, and no replacement midwife has been assigned. My wife is still left without any midwife support during a crucial stage of her pregnancy. To make matters worse, GP practitioner Ms. Wilkinson carried out an incorrect assessment, even after being informed about my wife’s pregnancy. She referred my wife to a physiotherapist who does not treat pregnant patients. This not only wasted our valuable time but also worsened her condition. The surgery has shown zero concern about the ongoing issue of my wife having no assigned midwife. Overall, the level of negligence, poor communication, and lack of care from this GP surgery is extremely worrying. I would strongly advise others to be cautious when relying on them for important medical support.
I had to complete an online form. I asked gor a face to face and I specified a time and a doctor. I received a reply within an hour with a 2.30 face to face appointment. I attended the surgery with my mom as it was her appointment. We saw Dr Hannah as requested. She was extremely welcoming and put my mom at ease. She was very knowledgeable and was able to help my mom arranging further appointments and follow ups aswell.
This review is specifically for Dr Caruana, the first doctor I’ve seen in recent years that hasn’t searched my symptoms on Google with it on her screen before my arrival nor has searched it while I told her my symptoms. I’ve seen her twice and Dr Caruana has consistently been fantastic, thorough and her level of knowledge is phenomenal. She is timely, if she says she will call you, she will. If she tells you she will refer you, you don’t need to chase it up with the surgery. She is patient centred and extremely empathetic. You don’t have to dictate or convince her to refer you, she is ahead of the game and never has to consult a colleague as others often do. I can honestly say Doctors like her no longer exist.
I have only been with surgery for about 2 months. They respond quickly and with empathy. Dr Ahmed Ali and Dr Rees are brilliant. Best surgery I’ve been with ever.
Had a nightmare with this surgery. It's impossible to get appointments and I'm constantly messed around when ordering repeat prescriptions. I asked for my medication early to go away for mental health reasons, they point blank refused which has put me at great risk. When you need help from them you can't get an appointment or speak to anyone, they just seem to enjoy making life difficult for vulnerable patients.