I completely ran out of medication no tablets at all so I thought try my chemist got there found out they were open 8.00 good went in spoke to assistant told the story had. No tablets at all don't worry I'll ask pharmacist yes if you willing to wait
Have them done. so helpful and was so pleased got my tablets
Tina Jones
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October 29, 2025
I tryed to get an appointment yesterday I was offered 20 days later told to go to a different surgery? I didn’t sign up for a different surgery due to me not being able to drive due to epilepsy so limits me on distance which I told her because of this she said i’d refused to go to another surgery so I can’t be seen before! I was then told to call 111 finally the receptionist gave me a closer appointment after she kept insisting she hasn’t got anything closer for appointments?
I’ve had a receptionist hang up on myself as i’ve had to phone about missing medication which happens a lot the receptionist argued with me insisting I hadn’t put it on the prescription list due to this happening before I made a copy on my phone as a receipt as the drs receptionist blame the pharmacy for missing meds ! the repeat prescription system is absolutely rubbish why can’t this be taken over the phone like all other surgeries
I am also constantly sent text messages with flu vaccinations and covid vaccinations I’ve asked the Receptionist not to send text messages to my phone as i’m not interested she said she’d would sort it still waiting mprob
my friend was offered the flu jab she went to Yew tree surgery was turned away and told to go to the other surgery which she was unable to due to health reasons
if there was another surgery in the area I would join
if however you can get to see a Dr they are good I do feel rushed after waiting nearly 2 weeks for an appointment I don’t think you should be made to feel rushed the system is rubbish probably why it’s low rated the receptionists make it difficult due to not being helpful not understanding the needs of the Patient and being ignored their job is to get as less patience’s as possible which is wrong and Neglectful or to insist on going to another surgery.
Ranjit Sunner
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August 22, 2025
Useless practice unable to book appointments. Useless at issuing repeat prescriptions. Always have to go to surgery to request and even then have to return as staff useless performing basic tasks.
Arun Sinha
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September 27, 2024
I am surprised to read the negative reviews. We have been with Yew Tree Medical Centre for many years and only have praises for all doctors, admin and nursing staff. They have always gone over and above the call of duty to help. Thank you Dr Alex Webb for your recent prompt and brilliant help. We have only good wishes for this surgery who are doing a brilliant job against all odds in these extremely difficult times for general practice.
C J
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December 12, 2023
I've been with the surgery for several years, and generally they've been very good with myself and my husband.
The new appointments system is a frustration. There is no way to book an appointment with a receptionist for anything but the day you call, for any condition including routine monitoring. I suspect this has quite a lot to do with targets set regarding the amount of people being seen on the same day, so I can't see it changing. That said, people who cannot easily have time off during the day and cannot ensure a same-day appointment, but need a routine assessment, are disadvantaged by the inability to plan any appointments in advance. Edit - I got an appointment today - it required a nurse triage first, and when I got to the surgery, it appears you can book an appointment in the future once this has been done. And the GP I saw was really lovely. So it's a more roundabout process.
A second issue is the repeat prescriptions - I've not had so many issues with these before. Tried to order a repeat of thyroxine (thyroid hormone replacement) this morning, which is a medication I've been on for years, only to find I couldn't order this in the usual manner as it was due for review. Great, I haven't had my levels tested for a while - but nobody contacted me to arrange a review, and I need to be taking my regular dose in order to determine if any adjustments are required to it.
Criticisms aside, the great majority of the time, the doctors and surgery staff are fab here.
I completely ran out of medication no tablets at all so I thought try my chemist got there found out they were open 8.00 good went in spoke to assistant told the story had. No tablets at all don't worry I'll ask pharmacist yes if you willing to wait Have them done. so helpful and was so pleased got my tablets
I tryed to get an appointment yesterday I was offered 20 days later told to go to a different surgery? I didn’t sign up for a different surgery due to me not being able to drive due to epilepsy so limits me on distance which I told her because of this she said i’d refused to go to another surgery so I can’t be seen before! I was then told to call 111 finally the receptionist gave me a closer appointment after she kept insisting she hasn’t got anything closer for appointments? I’ve had a receptionist hang up on myself as i’ve had to phone about missing medication which happens a lot the receptionist argued with me insisting I hadn’t put it on the prescription list due to this happening before I made a copy on my phone as a receipt as the drs receptionist blame the pharmacy for missing meds ! the repeat prescription system is absolutely rubbish why can’t this be taken over the phone like all other surgeries I am also constantly sent text messages with flu vaccinations and covid vaccinations I’ve asked the Receptionist not to send text messages to my phone as i’m not interested she said she’d would sort it still waiting mprob my friend was offered the flu jab she went to Yew tree surgery was turned away and told to go to the other surgery which she was unable to due to health reasons if there was another surgery in the area I would join if however you can get to see a Dr they are good I do feel rushed after waiting nearly 2 weeks for an appointment I don’t think you should be made to feel rushed the system is rubbish probably why it’s low rated the receptionists make it difficult due to not being helpful not understanding the needs of the Patient and being ignored their job is to get as less patience’s as possible which is wrong and Neglectful or to insist on going to another surgery.
Useless practice unable to book appointments. Useless at issuing repeat prescriptions. Always have to go to surgery to request and even then have to return as staff useless performing basic tasks.
I am surprised to read the negative reviews. We have been with Yew Tree Medical Centre for many years and only have praises for all doctors, admin and nursing staff. They have always gone over and above the call of duty to help. Thank you Dr Alex Webb for your recent prompt and brilliant help. We have only good wishes for this surgery who are doing a brilliant job against all odds in these extremely difficult times for general practice.
I've been with the surgery for several years, and generally they've been very good with myself and my husband. The new appointments system is a frustration. There is no way to book an appointment with a receptionist for anything but the day you call, for any condition including routine monitoring. I suspect this has quite a lot to do with targets set regarding the amount of people being seen on the same day, so I can't see it changing. That said, people who cannot easily have time off during the day and cannot ensure a same-day appointment, but need a routine assessment, are disadvantaged by the inability to plan any appointments in advance. Edit - I got an appointment today - it required a nurse triage first, and when I got to the surgery, it appears you can book an appointment in the future once this has been done. And the GP I saw was really lovely. So it's a more roundabout process. A second issue is the repeat prescriptions - I've not had so many issues with these before. Tried to order a repeat of thyroxine (thyroid hormone replacement) this morning, which is a medication I've been on for years, only to find I couldn't order this in the usual manner as it was due for review. Great, I haven't had my levels tested for a while - but nobody contacted me to arrange a review, and I need to be taking my regular dose in order to determine if any adjustments are required to it. Criticisms aside, the great majority of the time, the doctors and surgery staff are fab here.